Terms & Conditions

1. Business Details

These terms govern the services provided by Concept-R Automotive (trading as Concept-R Performance), Unit 4 Networkcentre, Barlborough Links, Chesterfield, Derbyshire, S43 4WW. By booking a service or submitting a form on conceptr-performance.co.uk, you agree to these terms.

2. Services & Pricing

All prices displayed on our website are starting prices. Final pricing will be confirmed before any work begins, based on your specific vehicle make, model, year, and ECU type. We reserve the right to decline work on any vehicle we deem unsafe, unsuitable for modification, or that has pre-existing faults that would make modification inadvisable.

A pre-service diagnostic check is carried out before every remap. If this diagnostic check reveals faults that should be resolved before remapping can proceed safely, we will inform you before starting work. If we decline to carry out the service, no charge will be made.

3. Lifetime Software Warranty

Every ECU remap we carry out includes a lifetime software warranty. This warranty covers:

• Reinstallation of your remap if it is overwritten by a manufacturer dealer software update
• Reinstallation if the ECU is reset or reflashed by a third party

This warranty does not cover:

• Mechanical failure, wear and tear, or damage caused by external factors
• Damage resulting from incorrect or incompatible hardware modifications
• ECU hardware failure unrelated to the software calibration

The lifetime software warranty is non-transferable and applies only to the original vehicle and the original customer who purchased the service. The warranty lasts for the duration of the customer's ownership of the vehicle.

4. Money-Back Guarantee

If you are not satisfied with the results of your remap, you must notify us within 14 days of the service date. We will invite you to return the vehicle for reassessment. We will either:

• Adjust the calibration to better suit your driving requirements, or
• Restore the original factory software and provide a full refund of the remapping service fee

The money-back guarantee applies to the ECU remapping service fee only. It does not cover associated costs such as travel expenses, time off work, or any other indirect costs.

5. Vehicle Condition & Customer Responsibility

By booking a remap or other service, the customer confirms that:

• They are the legal owner of the vehicle, or have the owner's written permission for the work
• The vehicle is in a safe and roadworthy condition
• They have disclosed any known faults, modifications, or previous ECU work
• They understand that ECU remapping modifies the vehicle's factory software settings

6. Manufacturer Warranty

ECU remapping may be detectable by a manufacturer's dealership during a routine service or warranty inspection. While a manufacturer cannot automatically void your entire warranty under UK consumer law due to the presence of a remap, they may decline to cover specific warranty claims that they can demonstrate were caused by the modification. We advise all customers still within a manufacturer warranty period to consider this carefully before proceeding. We are happy to discuss this with you before you book.

7. Liability

Concept-R Automotive's liability in connection with any service provided is limited to the value of the service purchased. We do not accept liability for:

• Loss of earnings, business, or profits
• Indirect or consequential losses of any kind
• Damage caused by the customer's failure to disclose pre-existing faults
• Any loss arising from the customer's decision to modify their vehicle

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Bookings, Deposits & Cancellations

Bookings made through our website or by phone are confirmed by our team within 2 working hours during business hours. Some bookings may require a deposit to secure the appointment. The deposit amount and terms will be communicated clearly before payment is taken.

Where a deposit is required, the booking is only confirmed once the deposit has been received. Deposit terms, cancellation, refund and balance payment rules are set out in our Privacy Policy. If you need to cancel or rearrange, please contact us as soon as possible.

9. Payment

Payment is due on the day of the service, upon completion of the work. We accept cash, debit card, credit card, and bank transfer. Payment terms for trade and fleet customers may be arranged separately.

10. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Concept-R Automotive and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

13. Contact

Concept-R Automotive (trading as Concept-R Performance)
Unit 4 Networkcentre, Barlborough Links
Chesterfield, Derbyshire, S43 4WW
Email: info@conceptr-performance.co.uk